Frequently asked questions
Do I have to install anything?
No, you don't have to install any tags on your site. You only have to grant Convertmind access to your Google Analytics account to get started.
Is my data secure?
Yes. Your site and visitor data are safe with Convertmind. There are a number of steps we take to ensure you are the only person who can access your site data and that your visitors' privacy is respected.
Can I get an invoice?
Yes, you can view and download your invoices on the settings page when you log in. Contact us if you need any help.
Do I need a Google Analytics account?
Yes, you need an Google Analytics account. Convertmind uses your Google Analytics data for its services. You need at least 2 days of data in your account in order for our audits to function.
Which Google Analytics versions are supported?
Convertmind supports Google Universal Analytics, Google Analytics. Google Analytics 4 (GA4) will be supported soon.
What is a site?
A Google Analytics view you want to use is counted as one site. This is based on the active sites you create, not the views you have in Google Analytics. For each site you can perform unlimited audits and monitoring.
Can I try it for free?
Yes, you can try it without worries with our 14 day free trial. You don't even need a credit card!
Is there a limit on sessions?
No. You can audit and monitor unlimited sessions for each site.
What if I reach my site limit?
When you reach your site limit you will see a notification and won't be able to add more sites. You can always upgrade to a plan that supports more sites.
Which payment options are available?
Credit card and Paypal. Pay by invoice is available on request.
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